Shipping policy

Shipping Policy

At SWARVA, we're committed to providing a smooth and reliable shipping experience for every customer. Please review the information below regarding order processing, delivery times, customs, and shipping policies.

Order Processing

Once your order is placed, our team typically requires 2–4 business days to process and prepare it for shipment.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery

We ship internationally, and delivery times vary depending on your destination. While most orders arrive within 5–14 business days, some locations may require additional transit time.

Please note that the estimated delivery time begins after your order has been processed and does not include weekends or public holidays.

Although we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to factors outside our control, including:

  • Carrier delays

  • Customs inspections

  • Severe weather conditions

  • High shipping volumes

  • Other unforeseen logistical circumstances

Subscription renewal orders follow the same processing times, shipping methods, and delivery estimates outlined in this policy unless otherwise communicated.

Estimated Delivery Times

Destination Estimated Delivery
United States 3–14 business days
Canada 7–14 business days
United Kingdom 5–14 business days
Australia 7–14 business days
All Other Countries 7–14 business days

Please note that these are estimated delivery windows and are not guaranteed.

Delayed, Lost, or Damaged Packages

If your package is:

  • Delayed

  • Lost in transit

  • Damaged upon arrival

  • Marked as delivered but cannot be located

Please contact us at hello@swarva.com with your order number and tracking information.

Our support team will investigate the situation and work with you to determine the best available resolution. Depending on the circumstances, we may ask you to:

  • Confirm your shipping address

  • Check with household members or neighbors

  • Contact the shipping carrier for additional information

We're here to help and will do our best to resolve any shipping-related concerns.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are determined by your local customs authority and are the customer's responsibility. Any applicable fees must be paid before your shipment can be released for delivery.

SWARVA has no control over these charges and cannot estimate their cost in advance.

PO Box Policy

Shipping to PO Box Addresses

At SWARVA, we strive to deliver every order as quickly and reliably as possible.

Because some of our shipping partners do not service PO Box addresses, we strongly recommend providing a valid residential or business street address during checkout.

Please note that we cannot guarantee delivery to PO Box addresses.

Orders shipped to a PO Box may:

  • Experience delivery delays

  • Be returned to the sender

  • Be deemed undeliverable by the carrier

Customers are responsible for providing a complete and deliverable shipping address when placing an order.

If a shipment cannot be delivered because a PO Box address was provided, SWARVA is not responsible for any resulting delays or failed delivery attempts where carrier service is unavailable.

Providing a physical street address whenever possible helps ensure the fastest and most reliable delivery experience.

Need Help?

If you have any questions regarding your order or our shipping policy, please don't hesitate to contact our support team.

Email: hello@swarva.com

We're always happy to help. 🧡